Shipping Policy

• Website orders are shipped on Thursdays of each week.

• Please unpack your glass art carefully and do not perforate the box with sharp objects.

• All orders are shipped through USPS Priority Mail.

• Packages are insured to their value.

• Additional shipping charges may be incurred for extra-large or heavy packages, in which case we will invoice you directly.

• Foci MCGA cannot guarantee the accuracy of USPS tracking or estimated arrival time. No refunds or credits will be given for any shipping delays.

Damaged Items

• Claims are filed through USPS by Foci MCGA. ​​Claims may only be filed between 15-60 days from the mailing date.

• Any damage resulting from shipping must be reported via email (contact@mnglassart.org) within 12 hours of delivery. 

• All damage reports must include multiple pictures of the box that it was shipped in, the damaged piece, and any and all packaging items surrounding the piece. Also include your tracking number and website order information.

• If filed claims are accepted, you will be refunded for the full value of the piece and shipping.

Returns and Exchanges

• All sales are final. No refunds are given except in the case of an approved claim through USPS due to shipping damage.

• Exchanges are not available for shipped items. Local purchases may be exchanged for an identical item by the same artist with the same price.

• USPS Claims Information